Apologies to Randall Munroe and XKCD.
You sort of need to have worked at SpinVox to understand this. A bit of background: I took one of Randall Munroe’s best comics and spent a few hours in Photoshop fitting it into the SpinVox way of life. If you don’t understand what a change request is (and have a lot of time on your hands) look at the ITIL website).
And just to note, this wasn’t a criticism of SpinVox in any way – more of a lighthearted rebellion against trading off company speed and flexibility for process and procedure. I believe we have a happy medium now. 
As with the original comic:
This work is licensed under a Creative Commons Attribution-NonCommercial 2.5 License.
This means you’re free to copy and share these comics (but not to sell them).
{ 5 comments… read them below or add one }
The last box should say:
“If you think the minutes on the API conversion request are taking a long time to pass…”
I’m sure you love it really
Stressful as it can be it’s the best job I’ve ever had actually.
Absolute f*cking GENIUS!!
Bravo, mon ami, bravo!
Best to all (Oli here in case you weren’t sure)
Thanks Oli! Yeah I know who Maleghast is. Much the same as how I think ‘Delvy’ every time he walks round the corner. lol
So I interviewed for a new role last week and the Director said something around being worried I’d be a little disappointed because he doesn’t plan to increase the size of the process management team…
Have you ever seen Field of Dreams…’If you build it, they will come?’ It’s not always true. If you build a confusing, messy, paperwork-intensive process where needs are driven by the necessity for job security, smart people will rebel against it.
If you hire 5 people to administer and report on processes, you have to have double that to generate information to go in it and double that again for people to be able to deliver against it.
Eventually you remember that all you’re trying to do in the first place is fix one thing without breaking another and keep track of what you did. The army of administrators and unnecessary processes is optional.
Excellent work now I’m off to play Easter Bunny!